At Regal Jewellers, your trust is paramount to us, and we are committed to providing a seamless and transparent experience with our gold purchase plans. This policy outlines the terms and conditions for refunds and cancellations of gold purchase plans.
ELIGIBILITY:
Open to all customers aged 18 years and above.Valid government-issued ID and proof of address may be required.
MINIMUM INSTALLMENT AMOUNT:
A minimum installment amount of 1000 INR is required to enroll in the plan. Installments can only be in multiples of 500 INR above the minimum (e.g., 1500 INR, 2000 INR, 2500 INR, etc.).
MONTHLY INSTALLMENTS:
The plan consists of a total of 11 monthly installments.Each installment has a due date 30 days. The final installment must be paid within 7 days of its due date.Payments must be made on or before the due date each month.
PAYMENT METHODS:
A. Payments can be made via bank transfer, credit/debit card, UPI or any other specified method from the store.
B. UPl payment allowed through the Mobile application.
ZERO MAKING CHARGES:
Upon completion of the 11 installments, customers can purchase gold jewelry without any making charges (except for diamond, precious,18ct and uncut ornaments) .Customers can make their purchase after reaching the maturity date, which is 30 days after the last installment.
LATE PAYMENTS:
Failing to pay the installment before the due date will result in plan lapse or cancellation.
CANCELLATION:
Cancellation may result in forfeiture of benefits of paid installments (Same amount can avail for the purchase of the jewelry without the benefits)
PURCHASE PROCESS:
After the maturity date, customers must purchase gold itens within 15 days. After the maturity date, customers can select gold items equivalent to the total amount paid. Any amount exceeding the installments paid must be covered by the customer at the time of purchase, and the zero percent making charge benefit may not apply to the excess amount.
NON - TRANSFERABLE:
The plan is non-transferable and cannot be assigned to another person.
REFUNDS:
No cash refunds will be provided once the plan is completed; only jewelry purchases are allowed.
In case of any disputes, the company’s decision will be final.
COMPLIANCE WITH LAWS:
The plan is subject to all applicable local and national laws and regulations. Customers are responsible for any taxes or duties associated with the purchase.
DOCUMENDATION:
Customers will receive a plan agreement detailing the terms and payment schedule if joining from the store.Receipts for each installment payment will be provided.
CONTACT INFORMATION:
For any queries or assistance, customers can contact the customer service department through provided contact details.
THIRD PARTY POLICY:
When using our application, you will need to acknowledge and accept both the third-party developer user agreement and the Regal Jewellers privacy policy.
At Regal Jewellers, we are committed to protecting your privacy. If you have any concerns or questions regarding the handling of your personal data, please do not hesitate to contact us at info@regaljewellers.net.
